top of page

Global Interim
           Task Force

quality management Quality management system global interim task force qm-s zoran.png

The 8 most important
Elements/Tools of
quality management:

Result:
  • Higher customer satisfaction

  • Stronger customer relationships
     

To use:
  • Increasing customer loyalty

  • Competitive advantages through positive word of mouth

  • Increase sales and profits

Quality management

Quality management means that companies systematically focus on the needs and expectations of their customers. This leads to products and services that are more reliable, safer and more tailored. Customers also benefit from better service, faster communication and more transparent complaint management.

Quality management: advantages for customers

Quality management is a management approach that focuses on systematically improving the quality of products and services. By focusing on customer needs and expectations, companies can improve the quality of their products and services. This results in a number of benefits for customers including:

 

  • Higher product and service quality: Products and services are more reliable, safer and better meet customer expectations.
     
  • Improved customer satisfaction: Customers are more satisfied with the products and services they receive.
     
  • Stronger customer relationships: Customers are more willing to do business with companies that are committed to quality.

     

 

 

Some examples of success:
 

 

The following examples show how quality management can lead to benefits for customers:
 
  • A car manufacturer introduced a quality management system to improve the reliability of its vehicles. This reduced the number of callbacks and increased customer satisfaction.
     
  • A retail company implemented a quality management system to improve customer service. This shortens the waiting time at the checkout and customers are more satisfied with the advice.
     
  • A software company introduced a quality management system to improve the security of its software. As a result, the number of security vulnerabilities has decreased and customers are more satisfied with the security of their data.
     
Conclusion
Quality management is an important approach to improving the quality of products and services and thus increasing customer satisfaction. This can lead to a number of benefits for customers, including higher product and service quality, improved customer satisfaction and stronger customer relationships.
bottom of page